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Improve Corporate Competencies with Professional Development Services

Professional Development Services should be so much more than just Executive Coaching or a “fix it tool” for leaders with problems. They should be designed and implemented with clear intention and addressing the whole person — to assist successful leaders in getting even better. Surveys indicate that nearly 50% of CEOs and 75% of Senior Executives have worked with a coach. The approach that Northwest Insight takes in working with Executives and Top Employees is that of a guide and resource for developing and enhancing the competencies necessary to be a success in the workplace.  The added advantage is that many of the skills and competencies promoted through our Executive Coaching Program, can also be applied in many other areas of life.

These core skills and competencies that Northwest Insights promotes have been adapted from popular 360 Performance Evaluation tools commonly employed by larger corporations.  These performance evaluations typically have the employee rate themselves, and they are also rated by their supervisor, their peers, and any employee to which they provide oversight.  The competency areas include specific skill sets that are critical in certain roles, while useful, but not necessary, in other roles within the company.  In each of these areas, an individual may be exceptional, proficient, or may be in need of development.  My work with business clients identifies the areas in which the individual thrives, the areas where skills need to be developed, as well as the areas where performance could be enhanced and improved.

Below are the Corporate Competencies / Skill Sets that guide my work with Executives. I’ve given examples under several categories of what I look for in identifying the Executives capabilities.  Once we are both clear on what skills need to be developed, coaching sessions are designed and homework assignments given to produce the desired results in that area.

Leadership Competencies – Providing Direction, Inspiring Others

Growth Orientation:  Does the Executive think in terms of expansion or restriction/constriction?
Influence:  Will people follow the Executive’s lead?  If not, why not?
Leader Identification:  Can the Executive leverage others to take a leadership role?
Risk Taking:  Does the Executive take calculated risks and how are these choices made?
Strategic Thinking:  Can the Executive think things through in a way that fosters growth and considers variables?
Visioning:  Does the Executive think outside the box or create from what’s already known?
Mission Focus:  Does the Executive use the organization’s stated purpose to drive the way he/she leads?

Management Competencies – Optimizing Talent and Resources

Coaching & Counseling:  How comfortable and skilled is the Executive in mentoring others?
Delegation:  How well does the Executive determine who should do what, when and how?
Team Management: Does the Executive consider the individual players, as well as the group?
Financial Knowledge & Insight:  How grounded in the Executive in the Money aspect of the business?
Organizing & Planning:  How does the Executive create and implement systems to provide structure and support?
Follow Up & Follow through:  Does the Executive appropriately check in with staff, without micro-managing?

Communication Competencies – Facilitating Information Exchange

Active Communication:  How well does the Executive engage and clearly express him/herself?
Listening Skills:  Does the Executive consider all points of view and really take in other’s perspectives?
Writing Skills:  Can the Executive effectively communicate through e-mails, documents, letters, memos?
Presentation Skills:  Is the Executive comfortable in front of a group, clear in communication and interactive?
Informal Communication:  Does the Executive maintain a level of professionalism in all communication?

Conceptual Competencies – Thinking, Analyzing, Using Intuition

Business Thinking
Creativity
Learning Agility
Problem Solving
Decision Making
Focus
Objectivity

Contextual Competencies – Knowing the Operating Environment

Customer Orientation
Global Skills
Organization Knowledge
Industry Knowledge
Technical Expertise

Interpersonal Competencies – Working Well with Others

Assertiveness
Diplomacy
Sensitivity
Conflict Resolution
Relationship Building
Team Player

Personal Competencies – Core Intrinsic Qualities

Adaptability
Composure
Energy
Initiative
Integrity
High Standards
Positive Impact
Results Orientation
Accountability

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